Mercure Bordeaux Chateau Chartrons

Great location, quiet and the bed was clean and comfortable. The receptionists and restaurant staff provide an excellent service and very friendly and informative. I was only there for a few days and had lunch on two occasions. Food was enjoyable and offered good value. To share a positive experience, the receptionist who checked me in to the hotel on my arrival provided some valuable information as to the location for bridal dresses, which was very useful as I was in Bordeaux to attend my daughter's wedding, and did buy a dress for my daughter in that bridal store that was recommended.

Beautiful facade and interior. We were made feel very welcome by the the friendly and helpful staff. The room was spacious and very comfortable. We didn't have breakfast in the hotel, instead we had a coffee and croissants in the bar area. The coffee is the best we had in Bordeaux and the bar/ lounge area is really cool. Perfect for hanging out, reading and making plans for the day. Great value, would come back.

The room was a very good size with an enormous comfortable bed. The en-suite had a bath and a proper shower with a WC is a separate area. The underground parking garage (c.100 spaces apparently) was very convenient and had 2 Tesla destination chargers with dedicated parking space. The route 5 bus stops outside and it is a 10 minute walk to the excellent tram system.The staff are very helpful and the cleaning was spotless. Good choices for breakfast, including fry your own and boil your egg options for ultimate freshness! Location is good, in that it has easy access to the centre without being in the busy tourist area.

Front staff was kind, helpful and friendly. The staff in the bar/restaurant all need to speak English better, and have a more welcoming attitude. They ast like it's a privilege to serve customers. The bar/dinner staff is very disorganized and, again, dismissive of guests. needs improvement. It also would be nice to have more English-speaking channels on the TV. I got pretty tired of watching the BBX for hours. There needs to be grab rails in the tub/shower. I'm 76, and the tub is so clean that when you add that shower gel, it gets very slippery, with nowhere to grab. very dangerous.

I liked the location, which was a little out of town and consequently very quiet, but within easy striking distance of all that Bordeaux had to offer. It is on some excellent transport links, so getting around was very easy. The staff were friendly and accommodating, and the breakfasts were great.